👋 Welcome to UserTest Pro’s help center! We're here to answer your questions. Can't find what you're looking for? Send our support team a note at [email protected]

Quick Start Guides


Welcome to UserTest Pro

Roles and Workspaces in UserTest Pro

How UserTest Pro Works

Study Design & Setup


Designing a Study with the AI Researcher (Prompt‑First Flow)

Choosing Study Modes: Video vs Audio interviews in UserTest Pro

Using an Existing Discussion Guide: Upload, Parse and Refine with AI

Study Types in UserTest Pro: Discovery, Concept Tests, Ad Tests, UX Flows and More

Recruitment & Screeners


Recruiting Participants in UserTest Pro: Our panel or invite your own users

Writing Effective Screener Questions in UserTest Pro

Launching and Monitoring AI‑Moderated Interviews


Draft, Publish and Launch

Inside the AI‑Moderated Interview: What Participants Experience

Designing Probing Logic: How UserTest Pro Asks Follow‑Up Questions Automatically

Previewing the Interview Flow Before You Launch

Adding Stimuli: Images, Videos, Figma Links, and Prototypes to Your Study

Accounts, Billing and Collaboration


Managing Your UserTest Pro Account: Login, Security, and Profiles

Inviting Teammates and Setting Permissions (Viewer, Editor, Admin)

Quality Checks for Verified Participants


Verified Participants & Quality Guidelines

Security & Privacy